Getting Started
Set up your organization and begin recording day-to-day fund activity.
Read this guide : Getting StartedFund Sahayi
Fund Sahayi Support Center
Help for registration, licensing, backup, security, reports, and general app usage.
Browse help topics
Registration and Licensing
Register this device and check administrator approval.
Read this guide : Registration and LicensingTrial Period
Understand the 15-day trial and prepare before it expires.
Read this guide : Trial PeriodBackup and Restore
Protect your local records and restore them when necessary.
Read this guide : Backup and RestoreMPIN and Security
Secure app access with an MPIN and supported biometrics.
Read this guide : MPIN and SecurityReports and PDF Export
Review summaries and export reports for sharing or printing.
Read this guide : Reports and PDF ExportCommon Problems
Try safe troubleshooting steps for frequent app issues.
Read this guide : Common ProblemsContact Support
Send the details the support team needs to help efficiently.
Read this guide : Contact SupportGetting Started
Complete the basic setup first, then record transactions as they occur.
- Create the organization profile in Settings and add a logo if required.
- Add members who contribute to or participate in the fund.
- Add suitable income and expense categories.
- Record collections against the correct member and category.
- Record expenses with an accurate date, amount, category, and note.
- Use the dashboard and reports to review balances and activity.
Registration and Licensing
Fund Sahayi includes a 15-day trial. To request activation:
- Open Settings, then open Licensing.
- Tap Register App.
- Enter the organization and contact details requested.
- Submit the registration and wait for administrator approval.
- After approval, return to Licensing and tap Refresh License Status.
Registration is linked to the device. A license approved for one device should not be
assumed to work on another phone.
Trial Period
- The trial starts when Fund Sahayi is first used.
- The trial lasts 15 days.
- Core app features are available during the trial.
- Complete registration early so approval can be processed before the trial expires.
Backup and Restore
Manual backup
Open the backup options in Settings, create a backup, and save or share the resulting backup file to a location you control.
Automatic backups
When enabled by the current app workflow, automatic backups are retained locally. Periodically copy an important backup to another safe location.
Restore a backup
Choose the intended Fund Sahayi backup file and review the confirmation carefully. Restoring replaces the current local app data with the contents of that backup.
Keep backups in a safe, accessible location. Create a current backup before restoring an
older one whenever possible.
MPIN and Security
- Open the security settings to set an MPIN.
- Use the change-MPIN option and confirm the current MPIN before choosing a new one.
- Biometric unlock can be enabled on supported devices after the required device security is configured.
- Keep the MPIN private and avoid storing it with the phone.
If the MPIN is forgotten, recovery depends on the app version and available backup. An app reset or restoration from a suitable backup may be required. Contact support before removing app data.
Reports and PDF Export
Fund Sahayi provides reporting options including:
- Monthly summaries of collections and expenses.
- Member-wise collection and ledger reports.
- Category-based income and expense reports.
- PDF preview, export, printing, and sharing where supported by the device.
- The configured organization logo in supported PDF layouts.
Check the selected date range and filters before exporting so the PDF contains the intended records.
Common Problems
License server unavailable
Confirm internet access, wait a few minutes, and retry. Do not repeatedly submit the same request.
Registration pending
Approval is not automatic. Wait for the administrator, then use Refresh License Status.
License not refreshing
Check connectivity, confirm this is the registered device, update the app if instructed, and retry.
Internet connection problems
Try another trusted network, disable airplane mode, and confirm the phone can open a website.
Backup file not found
Check Downloads, Documents, the selected cloud provider, and any location used when the backup was shared.
PDF not opening
Try the in-app preview, confirm storage space is available, or open the exported file with a current PDF reader.
App locked by MPIN
Try the correct MPIN or configured biometric unlock. Avoid clearing app data; contact support if access cannot be restored.
Contact Support
Include the following information so the support team can investigate efficiently:
- Organization name
- WhatsApp number
- Device ID copied from the app's Licensing screen
- Screenshot of the error
- App version
For privacy, this website does not read or display your device ID automatically. Do not send an MPIN, license key, backup file, or other sensitive data unless support gives a verified reason and safe instructions.